ITIL Foundation Training – Six Processes Providing Service

The ITIL Foundation is an entry-level certification program that promotes your career as an IT professional. Training of the Foundation focuses on twelve main areas that are grouped into the Service Assistance and Service Design group. Below we describe the service delivery:

Service Desk

The ITIL Foundation treats the service as a function rather than a process. The main goal is to be the point of contact between the end user and the service provider. It also helps maximize availability of the service and provides support. Many organizations have introduced customer service support. The service is also called call center and help desk.

Event Management

The event is considered an event that is not part of the normal routine. This is an interruption or disruption that may adversely affect the normal operation of the business. The main purpose of the incident management process is to restore normal services as soon as possible, causing the business to minimize confusion. Helps ensure availability and maximum service levels.

Problem Solving

Problem management is designed to minimize the negative impacts of infrastructure, business failures, accidents, or problems. This process is actively involved in preventing these defects, as its occurrence can cause extensive damage. Problem management plays an important role in solving disputes between service groups.

Configuration Management

This process involves the implementation of a database that stores all your organization's data. This is a logical representation of the IT infrastructure by identifying, verifying, verifying and maintaining all the configuration elements of the organization, and determining the relationships between each element. The main objectives of the configuration process are as follows:

Identification – Identification of all components of the database
Verification – Ensures that the information stored in the database is accurate
Control – Handles and defines all items
Maintenance –

Change Management

The main goal of this process is to adopt acceptable changes with the least distracting factors in business. This process largely depends on the accuracy of the database to get to know the effect of the changes. There is a very close connection between configuration management, change management and release management. The process ensures that standard procedures are followed to incorporate changes in the system.

Edition Management

This process modifies IT services with holistic presentation. He believes that people, process and technology and the introduction of change. Some of the important activities of this process are as follows:

Release Plan – Includes all aspects, such as publishing, defining scope, defining and designing spending resources, and documenting designs
Release release – Ensure that deployment smooth, large or unprogramable



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