Listening – The Basis of Communication
We do not communicate with others. We tend to listen to the intention of answering. We are busy thinking about what we are going to say next, or deliberately thinking ourselves that the other person is not important, or at least not as important as what we have to say. We do not remember the names of the people we met, but there are no memory problems, we have hearing problems – we never heard and heard the name.
Silence builds rapport. This allows others to care. Encourages others to talk. If in doubt – listen. If you are in a situation where you don't know what to say, hold your tongue.
Listens when you have open body language. If he was crossed on his legs or crossed his arms, he deliberately or deliberately closes the person to whom he speaks. The facial expression must also show that I am interested.
Listens when you make eye contact. You have to face the person you talk to and see them in your eyes. Many of us have a computer in front of us for most days. If someone speaks on the computer screen, he will not listen.
You are watching when the other person says. Can you take away what you say, put it in your own words and tell the person back? If so, you really listen to what they have to say.
Listens if the vocal qualities correspond to the planned message and correspond to the situation. The pitch, the volume, the ratio, the underline, the uncertainties, not just the words used, but the way you speak, then send a message. When we are angry, we raise our voice at volume and volume. When we are sad, we reduce our voice. We talk quickly when you feel stressful, and if we explain something with a very slow, articulated speech, we can interpret it as talking to the person.
Listens when he's not talking. If you do everything, you can't listen to what the other person is saying. "The reason the dog is the best friend of the man is his tail and not his tongue," an unknown source. – Give every man your ear, but your speech is limited.
Obstacles to Listening:
– Physical Barriers. Get up from behind your desk to talk to people. The desk is a physical barrier that sends the message: "Don't get too close" or "Stay where you owe it because I'm responsible."
– Fear or anxiety. Effective communication stands in the way of not knowing what to expect or doubting the situation. Remember if you doubt it – listen.
– Jams and Interruptions. Turn off the phone to get someone to message, go to a quiet room.
– Perfectionism. The conviction that everything should be perfect and "my way or the highway" is in the path of effective communication. Learn to be open, flexible and willing to give others the freedom to express creativity.
How good are you? Which one is correct? "The egg yolk is white" or "The egg yolk is white."
Copyright © 2009 Gloria Howell